Shipping policy
DOLLSFACE®
Complimentary Delivery
At DOLLSFACE®, we believe your self-care ritual should arrive with ease and intention. That’s why all orders include complimentary standard shipping, with every parcel prepared and sent with care.
Delivery Options
We currently offer the following delivery services within the UK:
Standard Delivery — Free
Royal Mail
Estimated delivery time: 2–5 business days
Tracking details provided once dispatched.
Next-Day Delivery — Premium Service
DPD
Guaranteed next-business-day delivery for orders placed before 12pm (Monday–Thursday).
Orders placed after 12pm, at weekends or on bank holidays will be processed the next business day.
Saturday delivery may be available upon request (additional charges may apply).
Order Processing
Orders are prepared and dispatched within 1–2 business days.
During busy periods, processing times may be slightly extended — but we always work with care and transparency.
Tracking & Support
Once your order has been dispatched, you will receive full tracking details by email.
If your delivery is delayed, lost, or arrives damaged, please contact us within 7 days at:
Please include your order number and a brief description of the issue so we can support you promptly and personally.
Address Accuracy
Please ensure your delivery address is entered correctly at checkout. DOLLSFACE® cannot be responsible for orders delayed or undelivered due to incomplete or inaccurate information.
International Shipping
If you are located outside the UK and would love to experience DOLLSFACE®, please email us — we are always happy to see what may be possible.
A Gentle Note
All delivery timeframes are estimates provided by our couriers and may occasionally be affected by external factors beyond our control. We will always do our best to assist where we can.
We’re Here To Help
If you have any questions about your delivery, our team is here to support you with warmth and care:
We want every DOLLSFACE® parcel to feel like a gift to yourself